Category Archives: PRODUCTS

CORPORATE, OPERATIONS, PRODUCTS, SOLUTIONS

Smart Mobile Workforce Hub for Humans and IoT Devices

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Asta Workforce Smart Hub by Asta Labs is a new-generation cloud computing solution for managing mobile workforce. In the first place, it is a regular workforce system that provides classical workflow and workforce management functions of worker skills and availability management, team composition and scheduling, worker and team tracking and communication, trouble ticketing and order management, task assignment and task status and progress monitoring, etc. But the system also acts as a smart hub for IoT devices, chat bots, voice bots and voice assistants, which handles dialogues with humans and devices, converts their messages into task orders that are dispatched to mobile teams and their members, and conveys back the information on ordered tasks’ completion and status.

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The dialogues with customers and devices and the communication with workforce can be handled using multiple types of channels via appropriate modules and plugins: Internet chat bots installed in web pages and integrated into messenger apps, in particular Facebook Messenger; Internet voice assistants like Google Assistant, Amazon Alexa, Orange Djingo; telephone voice bots; 2G mobile network USSD and SMS channels, Internet of Things gateways; workgroup applications, in particular of Microsoft Teams/Office365 solution. The inbound and outbound messages can be additionally routed via AI services of speech to text conversion and language translation.

Asta Workforce Smart Hub can be used by the telecom services provider as a system that supports the company’s operations and increases their efficiency. More readily, as it provides numerous APIs to integrate with the provider’s or the provider customer’s product catalogue, workflow management, billing and payment solutions, Asta Workforce Smart Hub can be treated by the provider as a multitenant platform for offering innovative 5G cloud services to their business customers – supporting business processes of product marketing, order management, resource provisioning, service activation, trouble ticketing.

CORPORATE, OPERATIONS, PRODUCTS, SOLUTIONS

Mobile Workforce in the Mobile Cloud

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Asta Labs has already started commercial deployment of its Asta Workforce product that constitutes one more element of the Asta Operations solution suite. Asta Workforce enables managing teams of mobile employees by defining and supervising groups of mobile workers, assigning work orders to entire teams and selected individuals, monitoring location of the employees, their availability and workload, as well as controlling work progress and reporting work results. Asta Workforce is a truly mobile cloud solution, which is offered as a service (hosted in the Windows Azure or a Windows Server-based environment) that can be accessed from smartphones and tablets, with applications available for download directly from the app stores.

With the Asta Workgroup Manager application arbitrary workforce teams can be defined by assigning employees to (multiple) workgroups as either plain workers or workgroup managers, based on their competences and skills. The application allows work supervisors to send work requests to workforce teams, and workgroup managers to monitor the location of team members, their status and workload, and assign work requests based on their capabilities and availability. The requests can be equipped with work questionnaires, documents and images required for completing and reporting the requested task.

The Asta Workers Dashboard application allows team members to manage their status and availability, and to receive work related notifications and to pick up and accept work requests. The application is used for managing assigned work request, controlling their deadlines, and reporting their progress and completion. It also supports intra- and inter-team communication, time-, distance-, and traffic-optimised navigation to the location where the requested task is to be performed, as well as other work support functions.

Asta Workforce can be customised to suit the needs of the majority of companies from utilities, communications, healthcare, security, marketing and other sectors. Apart from simple customisation of the description of employee capabilities, workforce managers can exploit advanced capabilities and customisation features of the Asta Surveys technology, to define arbitrary work questionnaires and reports.

CORPORATE, PRODUCTS, SALES, SOLUTIONS

Asta Product Catalogue for Sales

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Asta Product Catalogue is another mobile cloud solution from Asta Labs that is directed towards corporate users. The solution enables creating, managing and presenting a catalogue of products that are offered either directly by the company or by its partners. The catalogue can contain textual and multimedia specifications of the products and multiple groups of product offerings with profiled product pricing. Due to its rich, multimedia content and attractive means of presentation being applied, the catalogue can be used for both sales and marketing purposes.

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Implemented on Asta Architecture, Asta Product Catalogue is a mobile cloud solution, which is offered as a service hosted in the Microsoft’s Windows Azure cloud but can also be deployed in a private Windows Server-based environment. Asta Product Catalogue constitutes an element of the Asta Sales solution suite.

The Product Basket mobile application available for smarthphones and tablets can be used to present the entire product offer in an intuitive, easy and attractive way — it allows browsing product groups, searching for products by tags and characteristics, and presenting product-related pictures, videos, diagrams, and simple descriptons.

The application can be used either on site at sales offices or directly at customer premises by mobile representatives of the company. In the latter case those mobile representatives can also immediately collect customer feedback and even product orders by completing product or customer-related surveys in real time.

Product managers can define the company’s offer using the Asta Product Eden application. They can define specifications of products being goods, resources, or services by introducing product descriptions, defining selectable product characteristics and attaching multimedia visualisations. Apart from elementary products, complex products can be defined as well by bundling together arbitrary component products.

Then product offerings can be defined by attaching pricing schemes to product specifications and defining conditions of discounts and promotions. The offerings can be arbitrarily tagged and grouped according to product domain, customer target group, distribution channel, etc.

Exploiting advanced capabilities and customisation features of the Asta Surveys technology, product, sales and marketing managers can define arbitrary sales and marketing surveys composed of freely defined queries with closed and open answers, which are supposed to be used while presenting an offer to a potential customer.

ADMINISTRATION, PRODUCTS

Making the City Asta Smart

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Asta Smart City is a mobile cloud computing system that supports implementing the idea of e-administration. It enables inhabitants of municipal and rural communities to report problems concerning the functioning of the community infrastructure and services using a mobile app. The reported information can be immediately managed at community offices and the status and progress of resolving the problem can be monitored on-line by the reporting individual. The information can also be made available to local inhabitants, investors and infrastracture operators; combined with territorial and demographic data it can be visualised on street and satellite maps, e.g., using large-size television panels. Asta Smart City is offered as a service, hosted in the Microsoft’s Windows Azure cloud, with the applications available for smartphones, tablets and desktops.

Read more (in Polish).